Circulation Finance Clerk #2013

The Union   Grass Valley, CA   Full-time     Finance
Posted on November 6, 2021
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Position Title: Finance Clerk

FLSA Status: Non-Exempt

Reports to: Circulation Director

Location: The Union, 464 Sutton Way, Grass Valley, CA 95945

Position Description: The Circulation Finance Clerk is an essential position in the growth and retention of our readership for NCPC. The position is responsible for accurate posting of circulation payments, follow-up with subscribers on payment status and collection of delinquent accounts.

Key Responsibilities: • Exemplary customer service follow-up and questions from subscribers • Post subscriber payments in accordance with posting requirements • Process subscriber transactions (start, stops, mover, vacation packs, complaints, etc.) • Process subscriber refunds • Process email subscription renewal file • Run/print various subscriber reports as directed by Circulation Director • Account for and follow up on NSF checks • Run and process auto renew • Post subscriber and carrier maintenance • Post returns timely • Make successful outbound calls on declined credit cards and expiring credit cards • Make calls to expiring billable accounts to retain customers • Make outbound sales calls to stopped former subscribers in order to regain subscription • Post carrier and dealer payments • Balance circulation cash drawer daily • Process and post miscellaneous carrier charges and credits • Process carrier activation and termination in system • Extensive cross-training in Circulation and Accounts Receivable and other projects as needed • End of month processing which may require overtime • Work with Circulation employees to provide assistance on requests and questions • Preparing outgoing and incoming mail, mail to mail box at 4:10 each day • Backup on answering telephones, for lunch daily • Dealing with the public as they come into the office and over the telephone • Other duties as assigned.

Skills, Experience: • Accuracy with attention to detail • Ability to handle confidential information • Good with numbers/math • Works well with the public • 10-Key calculator by touch • Basic accounting/bookkeeping knowledge • Ability to operate office equipment including computer, printer, calculator, copier, fax machine, postage machine • Experience with Microsoft Office including (but not limited to) Excel, Word & Outlook • Team player • Ability to juggle multiple priorities

Working Conditions and Physical Requirements: • Open and often noisy office environment. • Majority of time will be spent sitting at a desk, using a computer and other office equipment, talking and writing. • Other conditions include typing, using a calculator, filing, bending and lifting up to 20lbs.