Student Services Supervisor

Sierra College-Nevada County Campus   Rocklin, CA   Full-time     Education
Posted on September 11, 2021
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Student Services Supervisor - Sierra College-Nevada County Campus is hiring a full-time Student Services Supervisor. Salary starting at $78k/year. Apply by September 20! 


Sierra College is committed to Guided Pathways to increase student achievement and timely goal completion and to close equity gaps.  In that spirit, the Supervisor, Student Services – Nevada County Campus (NCC) is responsible to ensure areas of oversight afford an inclusive educational and employment environment and are focused on equitable outcomes for all. Under general direction of the Executive Dean of the Nevada County Campus, the Supervisor, Student Services – Nevada County Campus (NCC) supervises, assigns, and provides support and services related to the Student Equity and Achievement Program (SEA). This includes, but is not limited to, access, orientation, counseling/advising, probation, and follow-up activities as they relate to outreach, retention and completion. This position assists in planning and implementing student equity and achievement for students from historically underrepresented communities and other groups (including those on probation and dismissal); ensures compliance with Title 5, District and College policies as well as other applicable State, Federal laws and regulations; performs the more technical and complex tasks relative to assigned areas of responsibility; and ensures coordination and collaboration for the site’s campus student services with relevant district management. 
Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich diverse backgrounds that make up the campus community. The Supervisor, Campus Student Services must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities, various sexual orientations, individuals from historically underrepresented communities, and other groups to ensure the District provides strategies for success and pro-active, student-centered practices and policies committed to eliminating equity gaps.

Examples Of Functions and Tasks

  1. Coordinates with district staff to develop and provide equity-minded student services that meet the needs of the Nevada County Campus and community; ensures consistent implementation of and compliance with approved policies and procedures; and modifies and/or revises policies and procedures as needed to ensure equity-mindedness and ongoing compliance with Title 5 and other applicable state and federal regulations. 
  2. Assists with the coordination and planning of full and part-time NCC Counselor and classified staff yearly and daily schedules for the purpose of ensuring appropriate departmental coverage; identifies resource needs and makes recommendations to allocate resources accordingly. 
  3. Participates in the development and implementation of short and long-term student equity program plans for historically underrepresented students and various student populations; makes recommendations for changes and improvements. 
  4. Participates in the equity-minded hiring and selection process of classified staff; supervises classified staff and student help; provides and/or coordinates staff training; works with employees to correct deficiencies; provides employee support feedback and evaluation. 
  5. Facilitates and ensures, as appropriate, SEA services to high schools and other partners that provide educational support services such as WIOA contracted regional entity, county and community social services entities, library systems and similar organizations.   
  6. Coordinates and collaborates with the Marketing department to develop, publish and disseminate student services and support program marketing materials that are culturally inclusive and equity-minded, such as web and portal content, social media, informational publications, press releases and correspondences, and other technology mediums. 
  7. Coordinates and collaborates with district staff to ensure the consistency of services provided and accuracy of data reported through relevant technology platforms to the Management Information System (MIS).
  8. Coordinates, facilitates and/or ensures the implementation of delivering quality and culturally inclusive student services through campaigns, events and similar initiatives. 
  9. Responds to internal and external inquiries related to SEA; resolves complaints in an efficient, timely and student-centered manner.
  10. Maintains records concerning operations and programs; prepares required reports, responds to SEA and other related inquiries, as needed. 
  11. Chairs and/or attends campus, college, and departmental meetings to ensure coordination of support services and follow up activities.
  12. Performs related duties as assigned. 

Minimum Qualifications

Education and Experience Guidelines Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: An Associate’s Degree or higher from an accredited college or university.
Experience: Three years of formal training, internship or leadership experience in an educational setting; experience in a position reasonably related to the assignment preferred.

Supplemental Information

Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 18,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence, having been named an Aspen Prize for College Excellence eligible institution for 2019.  
Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.  
As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community.  The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 18,300 students per term, where approximately: 21% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American, 3% are Filipino, 6% are Asian-American, 1% are Native American, 1% are Pacific Islander, 7% are multiracial and 57% are White.  
The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, SC4 (Sierra College Community, Creativity, Culture, and Collaboration Training), active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.