Position Title: Relationship Banker
Title of Supervisor: AVP, Branch Operations Manager
SUMMARY OF THE POSITION: Under general supervision and according to existing procedures and systems, processes all types of banking transactions; performs a variety of customer service functions involving the receipt and payment of money. Act as an ambassador of River Valley Community Bank -smile and greet customers. Build customer loyalty through courtesy and friendliness and strive for excellent customer service. Ensure accurate and timely processing of transactions for Bank customers and balance daily work in accordance with established policies and procedures. Resolve basic service issues or refer to appropriate associate to guarantee customer satisfaction and retention. Follow fraud prevention and security procedures.
DUTIES AND RESPONSIBILITIES:
•Receive and process deposits, checks, payments and other transactions in an accurate manner according to policies and procedures*
•Issue Cashier Checks, Visa gift cards, Visa Travel Money cards, Savings Bonds and other drafts*
•Promote and sell the banks products and services to all customers and prospects.
•Perform nightly balancing procedures of a cash drawer and report any differences to your supervisor for reconciliation*
•Understand and follow all security procedures to prevent cash outages and other losses*
•Follow all procedures in case of a robbery or other emergency*
•Ongoing training on bank regulations*
•Play an essential role in finding the right solutions for customers
•Excel at multitasking
•Be able to lift up to 25lbs.
•Perform other related duties as assigned
•A High School Diploma or equivalent.
•Prior customer service/cash handling experience with balancing desired.
•Knowledge of Federal and State rules and regulations specific to deposit operations
•Knowledge of Bank products and policies
•Excellent organizational and time management skills
•Ability to use computers and software, such as Microsoft Office products required
•Ability to use office machines(printer, fax machine, etc.)with ease
•Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements
River Valley Community Bank is an equal opportunity employer (EOE) and is FDIC Insured.