Order Entry Representative

AJA Video Systems, Inc.   Grass Valley, CA   Full-time     Sales
Posted on September 4, 2021

Order Entry Representative - AJA Video Systems, Inc. Functions as main point of contact for dealers, direct customers and the sales team with incoming orders. Processes incoming orders through shipping/bill stage and responds to customer inquiries regarding order status.

Requirements: Process sales orders through shipping and billing stage: Adminis ter order entry into accounting system and process through shipping. Provide customer support for orders and returns to ensure customer satisfaction. Coordinate orders/shipping with Sales Department and Manufacturing Department. Assist Shipping Coordinator with domestic and international shipping documents, including Proforma invoices. Process customer sales returns and administer account reconciliations. Desirable Skills & Experience: Professional image when giving and taking information in writing, in person and over the telephone. Solid word processing and computer database skills with knowledge of Microsoft Office, Excel, Adobe, accounting and shipping software. Knowledge of shipping traffic methods and procedures. Familiarity with export compliance regarding international, federal, state and local regulations. Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels; ability to work independently and as part of a team. Ability to work under general supervision and rely on experience and judgment to plan and accomplish goals. Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills. Ability to maintain confidentiality of sensitive information. Willingness to adapt to changing business needs and deadlines that may extend work hours. Represent the Company with a high level of integrity and professionalism.

Education and Experience: High school diploma or equivalent. Two years of experience in a similar position. 

Job Status: Full time

Education Level: High school education or GED required

Experience Level: Some experience required